1. How do I return an item?
  2. Do you ship internationally?
  3. Can I change my order?
  4. Can I get a confirmation of my order?
  5. Can I track my order?
  6. How long will it take to receive my order?
  7. How do I ship to an APO or FPO address?
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How do I return an item?
Answer
To return an item, contact our Customer Care department at 888-879-4627. We’ll request a pickup from Federal Express. Your account will be credited when the merchandise is received by our warehouse. If you’re returning coffee or other beverage item due to a quality issue, please provide us with the best used by date and timestamp information located near the bar code on bagged coffee, or on the bottom of the K-Cup® or Vue™ box.
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How do I ship to an APO or FPO address?
Answer

When shipping to an APO or FPO address, please follow these steps:

  1. Enter the recipient's full name and address in the relevant fields
  2. Enter APO or FPO in the City field.
  3. Enter AE in the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter AA if the recipient is stationed in the Americas. Enter AP if the recipient is stationed in Asia or the Pacific.
  4. Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.
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Do you ship internationally?
Answer

Yes! To ship to an international address, enter "other" in the state field, then choose the appropriate destination from the list of countries that we serve. Address line three is available if you need additional space.

If you'd like to receive a shipping quote prior to placing your order, please call us at 866-639-2326 or Contact Us via e-mail. Provide a list of items on the order and the address to which you'd like the order sent.

Additional charges for customs clearance are the responsibility of the purchaser. Please contact your local customs for more information.

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Can I change my order?
Answer

Once an order has shipped, it cannot be changed. Please see how do I return an item for information on returning unwanted items.

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Can I get a confirmation of my order?
Answer

When you place a web order, you’ll automatically receive an email confirmation when the order is processed, and again when the order ships. If you’re phoning your order in, the customer care rep will be happy to email an order confirmation to you.

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Can I track my order?
Answer

After you place your order, you'll receive an order confirmation email, followed by a shipping notification email including a link to your tracking information, if available.

If you created an account when you placed your order, you may Sign In to track your package and view its estimated arrival date.

If your tracking status isn't immediately available, please check again in the next 12 hours.

Tracking information is not available for orders shipping via USPS at this time.

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How long will it take to receive my order?
Answer

When your order ships Standard Shipping, it may take up to 10 business days, depending on the shipping address, and the volume of deliveries our carriers are handling.