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How do I return an item?
Answer

K-Cup® packs, Vue® packs and food items are not eligible for return or exchange.

We hope to be offering 5-count samples in the near future. Until that time, when trying new K-Cup® packs without being committed to a whole box; we recommend you purchase 5-count samples through our sister company Keurig.com or from Bed, Bath and Beyond.

Should you feel the need to return a nonfood item purchased directly from us, you may request a return for a replacement or credit of the purchase price. Your request must be made within 30 days of delivery via an email to customercare@gmcr.com or call Customer Care Department 7 days a week 6 a.m.-8 p.m. Eastern Time, at 888-879-4627. You are responsible for return shipping costs, unless we have made an error in shipping the wrong item or wrong quantity. Returns must be sent via a traceable method as we will not credit for an order where proof of receipt cannot be made. No returns are accepted without prior authorizations and, no returns will be allowed on any product that was not part of the original purchase through Green Mountain Coffee (i.e. resale of product through 3rd party on Amazon, EBay, etc.). Any gift item shipped to you from GreenMountainCoffee.com may be returned for a merchandise credit that can be used on a future GreenMountainCoffee.com order or exchanged for product of equal value. Refund checks are not available for gift returns. Shipping is non-refundable.

How do I return my Brewer?
At Green Mountain Coffee we offer an unconditional 30 day money back guarantee. If you are not completely satisfied with your brewer purchased on www.GreenMountainCoffee.com, you may return it to us within 30 days of purchase. Please contact our Customer Care Department 7 days a week 6 a.m.-8 p.m. Eastern Time, at 888-879-4627 and we will assign a Return Authorization number and arrange for FedEx to pick the brewer up for return. No returns will be accepted without a Return Authorization Number.

K-Cup® packs, Vue® packs and food items are not eligible for return or exchange.

Damaged / Defective On Arrival / Wrong or Missing Item(s)
Any items from your order that are damaged by the shipping courier during transit or defective upon arrival must be reported within 30 days of delivery. Requests after 30 days of receiving the product will not be accepted. The product should be in original condition with box and packaging. We will replace and pay replacement shipping for all items damaged in shipping, provided we can pick up the damaged items and their original packaging (this is necessary for us to file a claim). To report a damaged or defective item, send an email to customercare@gmcr.com or call our Customer Care Department, 7 days a week 6 a.m.-8 p.m. at 888-879-4627: If Green Mountain Coffee Roasters Inc. has made an error in shipment either with the wrong item or missing items from the order; we will promptly replace those items with the correct ones. In instances where stock is no longer available, your account will be credited.

When will I receive credit for my returned item?
Your credit will be processed within 5-10 business days.

Malfunctions / Quality Issues
If, as sometimes happens, a product malfunctions after 30 days of purchase, please check the manufacturer’s warranty and contact the manufacturer directly. This saves you the time and effort of going through us. If you’ve contacted the manufacturer and aren’t satisfied with their response, let us know. We’ll work with you to solve the problem.

If you’re returning coffee or other beverage items due to a quality issue, please provide us with the best used by date and timestamp information located near the bar code on bagged coffee, or on the bottom of the K-Cup® or Vue® box.

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How do I ship to an APO or FPO address?
Answer

Some countries restrict certain products from import. To check for restrictions, please click the link below:
USPS restrictions chart link

When shipping to an APO or FPO address, please follow these steps:

  1. Enter the recipient's full name and address in the relevant fields
  2. Enter APO or FPO in the City field.
  3. Enter AE in the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter AA if the recipient is stationed in the Americas. Enter AP if the recipient is stationed in Asia or the Pacific.
  4. Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.
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Do you ship internationally?
Answer

As of August 1, 2012, due to increased costs and the complexity of international regulations and documentation requirements, we no longer offer International Shipping (excluding Canada, U.S. Territories, and APO/FPOs).

Additional charges for customs clearance to Canada are the responsibility of the purchaser. Please contact your local customs for more information.

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Can I change my order?
Answer

Unfortunately, once an order is placed and in process, we are unable to edit or cancel the items. Please understand that the ordering process is automated and orders are printed immediately in our distribution center and processed without delay.

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Can I get a confirmation of my order?
Answer

Yes. Upon completing your order, you’ll automatically receive an email confirmation when the order is processed, with your order’s estimated ship date - Please understand the date on your order confirmation is an estimated ship date and not a guaranteed ship date; then later, when your package ships, we'll email you a shipping confirmation. You may choose whether you'd like to receive these as text-only messages, or HTML.

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Can I track my order?
Answer

After you place your order, you'll receive an order confirmation email, followed by a shipping notification email including a link to your tracking information, if available.

If you created an account when you placed your order, you may sign in to track your package and view its estimated arrival date.

If your tracking status isn't immediately available, please check again in the next 24 hours.

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How long will it take to receive my order?
Answer

All items ordered that are in stock at the time of purchase will ship within three business days from the time that the order was received. Any expedited shipping time frames take effect after the order has been shipped. Please refer to our Shipping and Handling page for more information on specific shipping methods and timeframes.

When your order ships Standard Shipping, it may take up to 10 business days from when we ship it, depending on the shipping address, and the volume of deliveries our carriers are handling. Green Mountain Coffee Roasters Inc. does not guarantee the arrival time of a package. Once we relinquish your order to the shipping courier, it is beyond our control. We can, however, assist you to track your package and help ensure that you do receive your order. If your order appears lost or missing this must be reported to us within 5 days of the date it shows delivered. We will work with our courier to find or replace your package as quickly as possible.