1. How do I change my ship address?
  2. How do I change my username or password?
  3. How do I change my shipping information on my account?
  4. How do I unsubscribe from your email list?
  5. I’ve forgotten my password, can you send it?
  6. My order hasn’t appeared in my Order History.
  7. Is my information kept private?
  8. What is the benefit of having an account?
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What is the benefit of having an account?
Answer

When you set up an online account you’ll enjoy a faster checkout, access to your order history and tracking information online, an online address book for your friends and family, and you’ll receive emails on discounts and special promotions.

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How do I change my ship address?
Answer

After you sign in, click My Account then Manage Addresses.

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How do I change my username or password?
Answer

You may change your password by clicking, click My Account, then Email/Password once you’ve signed in.

To change your username, please call us at 866-639-2326 Mon. – Fri. 8am to 6pm ET.

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How do I change my shipping information on my account?
Answer

After you sign in, click My Account to edit your Shipping Information.

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How do I unsubscribe from your email list?
Answer

In the footer of the email, click “unsubscribe” to be removed from our mailing list. It may take us up to 10 days to process your request.

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I’ve forgotten my password, can you send it?
Answer

If you’ve forgotten your password, click sign in, then “Forgot Your Username/Password?” to have a new, temporary password sent to you. You’ll then need to go to the My Account page and change your password. (You may change this to your original password, if you like.)

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My order hasn’t appeared in my Order History.
Answer

If you do not see an order in your Order History, please contact us at 866-639-2326 to confirm the order has been processed.

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Is my information kept private?
Answer

Yes. View our Privacy Policy for more information on how we keep your information private.