1. My brewer is no longer working. How do I find out if it’s still under warranty?
  2. What do I do if I find grinds in my cup?
Question  Back to top
My brewer is no longer working. How do I find out if it’s still under warranty?
Answer

Please call Customer Service at 866-639-2326 and have your serial number ready.

If you’re a Café EXPRESS member, your brewer is under warranty for the lifetime of your membership.

Question  Back to top
What do I do if I find grinds in my cup?
Answer

Your brewer may need to be descaled.