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What are the benefits of joining Café Express?
Answer

Café Express is a convenient, automatic delivery program that gives you special discounts on beverages, brewers, and gifts. When you join, we'll deliver your coffee, tea or hot cocoa on a flexible schedule that works for you. You can change your order, change your frequency, or schedule your next ship date by signing in to your account or by calling our Café Express hotline. We'll even send you an email reminder before your order ships so you'll know when it's time to make changes to your next order.

Member Benefits:
As a member, you'll receive:

  • 15% off every order, including K-Cup® and Vue® boxes, bagged coffee, gift baskets, brewers and accessories (excludes Rancilio products)
  • A free gift for joining
  • Free Standard shipping within the contiguous U.S. when you buy four or more boxes of K-Cup® or Vue® packs
  • Hassle-free club management ONLINE
  • A dedicated Café Express hotline: 888-350-5287

What's more, there's no cost to join, no fees, no unwanted shipments, and no need to call to re-order. When you place your first recurring order, we'll continue to send a shipment at the frequency you choose.

Click here for more information about Café Express.

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How do I join?
Answer

Start shopping and click Add to Club. When you’re done adding items to your club, click Checkout and choose how often you’d like to receive your automatic deliveries. We’ll set up your account when you check out. View this page for more detailed information.

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Can I add gifts and accessories to my Café Express orders?
Answer

Yes! You may add non-beverage items to a club order by simply clicking “Add to Club” from the product detail page and selecting the club to which you’d like the item added. Non-beverage items cannot ship on a recurring basis.

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Can I pay with a check?
Answer

At this time, checks are not accepted as payment for club orders.

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Do you have to keep my credit card on file?
Answer

Yes, club members must keep a credit card on file so that we may process your recurring orders as quickly as possible.

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Can I delay a shipment?
Answer

Absolutely. We want your membership to be as flexible as possible. If you’re going away for a period of time and wish to delay a shipment, you may do so by signing in to your account, clicking “modify club” and Edit Shipping Schedule.

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Can I cancel my membership?
Answer
Yes, just call our Customer Service line at 888-350-5287 or send us an email.
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Can I have more than one club?
Answer

Absolutely. You’re welcome to create multiple clubs for yourself, or friends and family.

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Is there a minimum order?
Answer

Your club order must contain at least one recurring item per order (such as one K-Cup® box, Vue® box or one bag of coffee marked ‘recurring’.) But don't forget, free shipping is applied when you order 4 or more K-Cup® or Vue® boxes.

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What is Platinum membership?
Answer

After your 4th club order has shipped, you’re automatically upgraded to Platinum Club status. Platinum members receive 18% off any order!

Learn more about Platinum membership.

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How will I know when I’ve achieved Platinum status?
Answer

If you’re a club member, just log into our website and view your club status in the upper right corner of the page.

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Why am I getting a message stating I can’t modify my club online?
Answer

If your club ships in non-weekly intervals or ships in 13 week intervals or more, your club can only be changed by a customer care representative. Please give them a call at 888-350-5287.